At The Tuitionist, your privacy and trust are our top priority. We are committed to protecting the personal, organizational, and confidential data of our clients, partners, and users of our software-as-a-service (SaaS) solutions, AI-driven tools, and digital platforms.
This Privacy Policy describes how we collect, use, share, and protect information when you engage with our services, including our AI chatbots, AI agents, learning management systems (LMS), tutoring platforms, and SME digitization solutions.
Identity documents (if legally required for verification).
1.2 Business/Organizational Data
Company name, registration details, size, and industry.
Employee, client, and vendor information uploaded or integrated into our SaaS platforms.
1.3 Usage Data
Log files, device information, browser type, IP address, operating system.
Interaction patterns with our AI systems (e.g., chatbot conversations, queries, feature usage).
1.4 Educational & Tutoring Data (if applicable)
Student and teacher records, attendance, results, communication history.
Parent feedback and survey data.
1.5 Sensitive Data
Payment card and bank details (processed securely through third-party payment gateways).
Any confidential data processed by AI models for SMEs (customer inquiries, HR records, CRM data, etc.).
2. How We Use Information
Deliver and improve our AI-driven services and SaaS solutions.
Customize SME digitization tools based on client requirements.
Provide customer support, training, and troubleshooting.
Analyze trends to enhance AI chatbot/agent accuracy and functionality.
Ensure compliance with applicable laws and prevent fraud.
Communicate important updates, product changes, and promotional offers.
3. AI & Machine Learning Data Usage
AI chatbots and agents may process user input (conversations, uploaded content) to generate responses and insights.
Data used for AI training is anonymized and aggregated unless explicit consent is provided.
We do not sell user data to third parties.
Machine learning models are continuously updated to improve performance, but sensitive business or educational data is excluded from model training without consent.
4. Sharing of Information
With Service Providers: Trusted vendors who assist in hosting, payment processing, analytics, or support.
With Educational or SME Clients: If you use our platform via a school or SME, certain information may be shared with your institution as per contract.
For Legal Compliance: When required by law, regulation, or government request.
Business Transfers: In case of a merger, acquisition, or restructuring of The Tuitionist.
We never sell or rent personal data for marketing purposes.
5. Data Security
End-to-end encryption of sensitive communications and financial data.
Regular penetration testing and security audits.
Role-based access control within AI platforms and SaaS dashboards.
Secure servers with backup and recovery mechanisms.
6. Data Retention
Business and educational data is retained only for as long as necessary to provide services.
Clients may request deletion of data upon contract termination.
AI training datasets are anonymized and stored separately for model performance purposes.
7. User Rights
Access, update, or delete your personal information.
Restrict or object to processing of your data.
Request portability of your data in a machine-readable format.
Withdraw consent where applicable (e.g., for marketing or AI training purposes).
8. International Data Transfers
As a digital-first company, data may be processed in servers located in different countries. We ensure compliance with GDPR, CCPA, and other applicable data protection laws where required.
9. Children’s Privacy
Our tutoring and LMS services may collect limited data about children/students strictly for educational purposes and only with parental or institutional consent.
We do not knowingly collect personal information from children without such consent.
10. Publishing on Play Store & App Store
The app will be published under The Tuitionist's account for distribution purposes.
The SME will be the end-user of the service, and their branding, app features, and other specifics will be customizable as per contract.
The Tuitionist ensures that these apps comply with Google Play Store and Apple App Store policies, and app approval will not be hindered due to the app being published under The Tuitionist's account.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be notified via email, platform alerts, or our website.
