Support & App Store Compliance

1.1 App Publishing Process

• Initial Setup: Apps are published under The Tuitionist’s account to simplify distribution and management.
• Brand Customization: Full branding per client specifications, including logos, colors, and business-specific features.
• App Store Compliance: Ensures compliance with all Google Play Store and Apple App Store policies, privacy requirements, and security protocols.
• App Testing & Approval: Rigorous pre-publishing testing ensures compatibility and optimal performance.

1.2 Ongoing App Support

Once the app is live, The Tuitionist provides:

• App Updates: Regular updates for bug fixes, OS compatibility, and new features.
• Technical Support: Dedicated support for crashes, bugs, or user issues.
• Compliance Monitoring: Continuous monitoring of app stores for policy compliance.
• Service Level Agreements (SLA): Critical issues resolved within 24 hours. Non-critical issues handled within 3-5 business days.

1.3 App Performance Monitoring

• Crash reports and error logs.
• User activity analytics (usage frequency, session duration).
• Performance benchmarks (loading speed, responsiveness).
• Proactive issue resolution to maintain optimal user experience.

1.4 Third-Party Integrations

• Support for integrations with payment gateways, CRM tools, marketing automation platforms, etc.
• Responsibility for integration failures lies with the third-party provider; The Tuitionist ensures correct setup and functionality.

1.5 Updates & New Features

• Feature additions and customizations are planned in consultation with clients.
• New features may incur additional fees depending on complexity.
• The Tuitionist handles development, testing, and resubmission to app stores.

1.6 Legal Compliance & Accessibility

• Apps comply with GDPR, CCPA, and other data privacy regulations.
• Accessibility features are included where applicable (screen reader support, color contrast, WCAG compliance).

1.7 Force Majeure / Unexpected Circumstances

• Neither The Tuitionist nor the client is liable for delays or service disruption caused by events beyond reasonable control (e.g., natural disasters, server outages, government action).
• Reasonable mitigation efforts will be made in such circumstances.

1.8 Termination of Services

• Termination by Client: Allowed per contract terms; outstanding fees may apply.
• Termination by The Tuitionist: For non-payment, violation of terms, or app store non-compliance.
• Early Termination Fees: May apply depending on contract agreements.
• Contract Renewal: Automatic renewal unless either party gives 60 days’ notice before expiry.

1.9 Intellectual Property & App Customizations

• Customizations: Any changes made to the app (features, design) remain the property of The Tuitionist unless explicitly agreed otherwise.
• Ownership: The SME owns the final branded app, but underlying source code remains The Tuitionist’s property unless transferred by agreement.
• Code Transfers: Clients may request code transfer upon contract termination, subject to licensing agreements.

2.1 Data Privacy & User Consent

Apps must comply with store-required Privacy Policies and obtain explicit user consent for data collection.

2.2 App Content & Functionality

Adherence to content and functionality guidelines is ensured. Apps are fully tested to prevent broken links, errors, or misleading content.

2.3 Security & Encryption

All sensitive data is encrypted, and in-app purchases follow store-required billing systems.